a°/ 14 days to withdraw : The client-student has 14 days to withdraw from his engagment to pay and follow the classes with Gil once he has signed the invoice sent by SMartcoop. He will write a letter and send it to Gil’s email address. The order to reimburse the client within the shortest period of time will be given to SMartcoop. An amount of 50 euros will be deduced from the total amount to reimburse for the administrative formalities and costs of transfer.
If the client-student wants to see his classes to start before the expiration of his right to withdraw, he will simply email it to Gil so as to have a written proof of the demand. Even if the client-student wants to start his classes before the expiration of his right to withdraw, this condition does not invalidate his 14 days right to withdraw.
In case the client-student expressly asked to start the classes before the expiration of his right to withdraw, the hours already taught will be due and deduced from the total reimbursment’s amount in case of withdrawal.
b°/ After the classes have started, whether it be before or after the end of the 14 days withdrawal period : The client-student can still withdraw from his engagment to follow the classes and receive a refund after the 14 days withdrawal period. Whether it be before or after the end of the 14 days withdrawal period, the refund amount will be calculated in relation to the number of hours of class already taught, and the price per hour of the classes already taught will be recalculated in function of the package into which this number of hours falls. If a client-student has bought 50 hours of class at 40 euros per hour, and if the client-student withdraws from his engagment after he has been taught 15 hours, the price per hour of the 15 hours already taught will be calculated in function of the « 10 to 20 hours package » and not in function of the « 20 to 50 hours package » where the price per hour is cheaper (see Article 3).
Once the price per hour is recalculated, multiplicated by the number of hours taught and deduced from the total amount the client-student paid, 50 euros will be deduced for administrative and transactional costs.
c°/ 48h to cancel a class : In case a class that had been scheduled by the student-client needs to be cancelled for any reason by the client-student, the latter must let know Gil 48h in advance otherwise the number of hours reserved will be due and deduced from the client-student account.
d°/ Package limit of validity : Each package of hours has a limit of validity calculated on a minimal base of 1 hour of class per week. The time validity period starts once the 14 days withdrawal period is finished. Student-client can ask a refund of the classes within the time validity of each package. The client-student will not be able to receive a refund after the end of the time validity. The client-student will receive a reminder from Gil before the end of the time validity.